New Zealand Shipping

SHIPPING

Here are our estimated delivery timeframes for orders. While we strive to ensure your gift arrives promptly, please note that delivery on a specific date cannot be guaranteed.

• Auckland: 1–3 working days (estimate only)

• North Island: 1–3 working days (estimate only)

• South Island: 2–4 working days (estimate only)

• Rural Delivery: Please allow an additional 1–4 working days on top of the above estimates.

Orders placed over the weekend will be processed and dispatched on the next working day.

Incorrect Address or Returned Parcels

If we are unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, we will need to pass on the postage charge to send it again. Alternatively, we can issue a refund less the shipping costs. If a parcel is undeliverable to the gift recipient, we will be in touch with the person who placed the order to discuss options.

Return Policy

We want your shopping experience with Coco Koha to be as easy and problem free as possible and we want you to be 100% satisfied with your purchase.
If for some reason you are not happy with your purchase, please read our policies below:

Faulty /Damaged Items

If any of our products are faulty or damaged, we will happily replace them or offer a refund. Please send through your order number, details of the issue and photos to hello@cocokoha.com within 7 days of receiving your order. 

Returns

If you would like to return a product because you have changed your mind, we will happily assist with providing a credit note or exchanging your product if we are notified within 7 days of you receiving the item.
All postage and packaging costs will be the customer's responsibility. In the rare event of a return, please ensure your returned item meets the following conditions:

• Goods must be in their original condition – unused, unwashed and with all tags attached.

• Return delivery costs and liability of the product/s to be exchanged are the responsibility of the customer. We highly recommend returning product/s via registered or Express Post with a tracking number, unfortunately we cannot take responsibility for parcels that do not arrive to us. Original delivery costs will not be reimbursed and re-delivery fee will be charged. 

• You must notify us by email hello@cocokoha.com advising reason for return and if you’re seeking a credit note or exchange. If requesting an exchange, we will need to receive the original goods back before the replacement item is sent

contact us

We are here to help, so please reach out if you have any questions relating to your order, delivery or payment. Please contact us at hello@cocokoha.com and we will be happy to assist.